Careers at Western Health

Job Details * This vacancy is now closed *

Job Title:

Computer Support Specialist D

Posted Date:

9/3/2024

Closing Date:

9/10/2024

Functional Discipline:

Information Technology

Job Description

Temporary Full-Time until 1 April 2026, with possible extension
Computer Support Specialist D
Western Memorial Regional Hospital
Definition of Work: This is a Tier I/II technical support position, working with a team of Computer Support Specialists, Systems Analysts and Network Administrators in provision of enhanced IT services for our expanding user population. Working at the IT Help Desk (Tier I) or being assigned prioritized work orders (Tier II) by the Help Desk, this position:
" Identifies, analyses and resolves computer support, hardware and application software problems,
" recommends solutions to provide end users with a secure and stable computing environment, and coordinates implementation of same;
" is responsible for the installation and testing of operating systems, utilities and application software in a standardized manner;
" assists in the development and provision of IT related in-service training/orientation for end users and technical training for IT staff;
" provides consultation, advice and other computer support services to end users;
" assists in the development, deployment and maintenance of both local and wide area networks, deployment and use of the Internet, e-mail, and the other departmental and enterprise-wide applications;
" develops, catalogues and updates system and user documentation, oversees desktop/mobile asset management, availability, backups and security;
" assists in development of strategy related to current and future IT needs in support of Western Health's strategic plan;
" proactively monitors desktop and mobile hardware/software, industry trends and directions and then assesses and reports on relevance and positioning required by the organization to address same;
" consults with external vendors as necessary for resolution of issues;
" may participate in rotating on-call schedule to provide after hours IT support;
" other related duties as required.

Required Qualifications: Graduation from a recognized university or technical college in an IT program (minimum 2-year) with specific instruction in Windows 10 OS (or higher) in a Windows Server active directory-based environment is required. Microsoft Office 2013 (or higher) and related courses equivalent to those provided in the MCSE curriculum are also required. The incumbent must have a minimum of two years' current (within last four years) progressive work experience in information technology.

Please Note: In the event no suitable candidate is found with the above noted qualifications, consideration may be given to applicants who possess other levels of education, training, and experience.

**A satisfactory record of work performance and attendance is required for this position.
Hours of Work: 75 Hours per pay period
0800-1600 Hours
Salary Scale: $30.75 to $34.21 per Hour
Competition Number: WH-2024001645
Competition Closing Date: 10 September 2024
Recruiter Name: Brandon Young

Western Health values diversity and is an equal opportunity employer.
Candidates must be eligible to work in Canada.

A resume, supporting documentation, and the names of two employment references are required. Applicants who do not provide the necessary documentation as outlined on this job posting will not be considered.

To apply, go to https://employment.westernhealth.nl.ca. If you are having issues when using eRecruit, please email erecruit@westernhealth.nl.ca. Note, this email address does not accept applications.

Thank you for your interest with Western Health, however, only those applicants selected for an interview will be contacted.

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